1. Resistance from the Shop Floor and middle managers
As any Lean or Continuous Improvement (CI) practitioner can attest to, the first problem you encounter while trying to drive changes is resistance from the shop floor – and then the management team. The resistance is often created by a fear of change and people being pushed out of their comfort zones. It also arises from conflicting agendas.
As Peter Drucker, one of the founders of the study of modern management, once said, "if you can't measure it, you can't manage it." Rather you agree with this statement or not, the practice of measurement, or expressing things, events, and ideas numerically, is only increasing in the way we run our businesses. Metrics are critical to Continuous Performance Improvement since they provide the frame of what exactly we're working to improve.